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Call our team: 321-217-2409
Open Arms & Heart
Services Inc.

FAQ

Answers for your family.

Common questions about our services, coverage, licensing and caregivers. Don't see your question? Our team is only a call away.

Getting started

How do I get started?

Connect with us and share the kind of support you or your loved one is looking for. We'll discuss service availability, coverage, referrals and required authorizations, then work with you to identify appropriate services and coordinate the process. Call 321-217-2409 or complete the Request More Information form.

What areas do you serve?

Home Health Services: Polk, Highlands, Hardee, Hillsborough, Manatee Counties. APD services: all of APD’s Central Region. Availability varies by service, eligibility, authorization and agency capacity. Contact our team to discuss support in your area.

Our services

What types of care do you provide?

Caring for a developmentally disabled family member or senior can be extremely challenging, and we are here to help. We offer non-skilled home health services, APD services, vulnerable adult support, children & family support (CBC), veterans home care & respite, and Live Scan fingerprinting.

Do you work with Waiver Support Coordinators?

As an APD provider, Open Arms offers person-centered supports designed to strengthen daily living skills, increase independence, and encourage community inclusion. Working with individuals, families and Waiver Support Coordinators throughout all of APD’s Central Region.

Do you offer a summer program for children?

A safe, supportive and inclusive program exclusively for CBC agency-referred children and youth ages 0–17. Designed to support children with behavioral challenges, autism, developmental disabilities, trauma-related needs and additional personal care needs, including those who may not thrive in a traditional summer camp setting. Activities and support are tailored to each child’s age and individual needs. Contact our team about seasonal availability, CBC referrals and required authorizations. Current availability depends on active referral and contracting arrangements.

Do you support veterans?

Open Arms is proud to support eligible veterans and their families through respectful, individualized home and community-based assistance. Services for eligible veterans are subject to applicable VA Community Care referrals and authorizations. Veterans and family members may contact Open Arms to discuss available services.

Do you conduct DCF Adult Protective Services investigations?

No. Open Arms does not conduct DCF Adult Protective Services investigations. Services depend on eligibility, authorization and agency capacity.

Do you offer Live Scan fingerprinting?

Open Arms offers Live Scan fingerprinting services to assist with applicable Florida background screening and licensing requirements. Contact us for appointments, fees, identification requirements and confirmation that we can process your specific agency or ORI submission.

Do you offer skilled nursing?

Not yet. Planned services include skilled nursing, private duty nursing through RNs and LPNs, medical social services, and physical, occupational and speech therapy. We are also planning Prescribed Pediatric Extended Care (PPEC). These programs are in development. Availability will depend on applicable licensure, approvals and program readiness.

Coverage & licensing

Do you accept insurance?

Contact us about coverage through Sunshine Health, Aetna, Florida Blue, Humana, Children’s Medical Services, Molina, Simply Healthcare, OPTUM (VA), UnitedHealthcare and Florida Community Care. Participation and coverage vary by plan, product and service. Call us to confirm current acceptance and required authorizations before arranging care.

Are you licensed?

Yes. Open Arms & Heart Services is a licensed Florida home health agency and an APD Central Region provider, serving Central Florida since 2017. Lic# 2999995365 · Lic# 235855.

Our caregivers

Are care providers background checked?

Your safety, trust, and peace of mind are our highest priorities. All direct care personnel undergo Level 2 background screening in accordance with Florida requirements. We are a licensed Florida home health agency and an APD Central Region provider.

Are your caregivers trained?

Our caregivers complete applicable background screening and role-appropriate training, and are committed to delivering compassionate care that promotes independence, safety, and overall well-being.

We're here to listen

Let's find the support that feels right.

Whether you're looking for care, making a referral or asking about screening services, our team can help you take the next step.

Visit our office

Open Arms & Heart Services Inc.
1920 Verano Dr., Ste 105
Haines City, FL 33844
Get directions

Call, fax or email

321-217-2409
Fax: 855-257-1340
openarmsandheartservices@gmail.com

Call to discuss service availability or schedule a fingerprinting appointment.